Frequently Asked Questions

See our most common asked questions below.

Have a question you need answered that you don't see on this page? Email us at support@myavadean.com.


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About Us & Our Products

Q. WHAT INGREDIENTS ARE IN YOUR PRODUCTS?

Q. WHAT INGREDIENTS ARE IN YOUR PRODUCTS?

Ava Dean cares about our planet and the products we deliver. That’s why all of our products are vegan and cruelty free as well as being 10-free. All of our polishes are free from commonly used harmful chemicals and ingredients. (Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, parabens, animal by-products, and fragrance.)

Q. WHERE CAN I BUY YOUR PRODUCTS?

Q. WHERE CAN I BUY YOUR PRODUCTS?

Our products are only available online through our store, but we are working with retailers who have expressed interest in selling our line of nail polish. Once we have a network of retail partners, that list will be available on our site. 

Payments & Orders

Q. WHEN IS MY CREDIT CARD CHARGED?

Q. WHEN IS MY CREDIT CARD CHARGED?

Your credit card is charged at time of purchase. You'll see a charge on your credit card, PayPal, or Venmo account within 24 hours of completing your purchase. 

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, Venmo, and PayPal.

Q. DO YOU OFFER GIFT CARDS?

Q. DO YOU OFFER GIFT CARDS?

Yes! Visit the shop to purchase a digital gift card for $25, $50 or $75.

Q: cAN i EDIT MY ORDER AFTER PLACING IT?

Q: cAN i EDIT MY ORDER AFTER PLACING IT?

Because our orders ship out same business day, you may not edit your order after placing it. Please email us at support@myavadean.com if you have specific questions.

Q. can i cancel my order?

Q. can i cancel my order?

Please send an email to support@myavadean.com with your cancellation request and order number. Orders may only be canceled before they ship from our warehouse. 

Q. how do i track my order?

Q. how do i track my order?

Once your order has been filled and shipped, we will send an email notification with your tracking information..

Shipping & Delivery

Q. when will you ship my order?

Q. when will you ship my order?

Fulfillment is within 1 business day of receiving the order, Monday through Friday. Please see this link for more details about our shipping policies.

Q. do you ship internationally?

Q. do you ship internationally?

We're excited to announce that we are now offering international shipping! For a list of locations, please see this link.

Q. how much does shipping cost?

Q. how much does shipping cost?

Shipping rates via USPS or UPS to your location will apply. Currently we do not offer expedited or bulk purchase options. Canadian orders may have additional shipping fees, taxes, and tariffs as determined by the country. Ava Dean is not associated with these additional fees. All fees are paid by the customer at the time of delivery.