Information You Provide to Us. When you sign up for an account on our Site (an “Account”), you provide us your name, email address, shipping address, telephone number, and password to register with us. In addition, we collect information as part of the Services, such as your date of birth, as well as preference information.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you place an order for the Prodcuts or when you order products through the Services, we or our third-party payment provider will collect payment, shipping and billing information in order to process the transaction.
We retain information on your behalf, such as messages you send (including the content of the message and the recipient data) using your Account.
We may collect the unique device id number of the mobile device on which you use the Site.
We may also collect personal information at other points in our Services that state that personal information is being collected.
Information Collected from Third Party Companies. We may receive information about you from other sources. We may add this information to the information we have already collected from you via our Services in order to improve the Services.
Information Collected Automatically.
Generally. When you use our Services, some information is automatically collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your mobile network information, your Open Device Identification Number (“ODIN”), date/time stamps for your visit, your unique device identifier (“UDID”), and your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. We use this information to help us deliver the most relevant information to you and administer and improve the Services.
Log Files. We gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.
Marketing Companies. We work with a number of companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you, on our Site and those of third parties.
Analytics Companies. We work with a number of third-party analytics companies that collect information anonymously and report website trends without identifying individual visitors. These services allow us to view a variety of reports about how visitors interact with the Services so we can improve our website and understand how people find and navigate it.
Use of Your Personal information
General Use. In general, personal information you submit to us is used either to respond to requests that you make, aid us in serving you better, or market our Services. We use your personal information in the following ways:
- to deliver your shipment;
- respond to comments, requests and questions and provide customer service;
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide, process and deliver the Services you request;
- improve the quality of experience when you interact with our Services;
- send you administrative e-mail notifications;
- resolve disputes and/or troubleshoot problems;
- develop, improve, and deliver marketing and advertising for the Services;
- process and deliver orders; and
- send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information that is personally indentifiable to you (such as your name). We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
User Feedback. We may post user feedback on the Services from time to time. If you make any comments on a blog, social networking site or forum associated with the Service, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the information you choose to submit in these blogs and forums.
Disclosure of Your Personal information
Third Parties Designated by You. When you use the Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.
Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services; deliver the products to you; to provide order updates and technical support; and to market the Services.
We want to communicate with you only if you want to hear from us. You may choose to stop receiving marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your account on our Site or contacting us at the email address set forth below. Please note however, that as a user of the Services, you cannot opt-out of some administrative communications that are reasonably necessary to the Services, such as billing or order notifications.
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update or correct any of your personal information in your account by editing your profile within your account. You may request access, updating or the correct of inaccuracies in other personal information in our custody or control by sending an email to us at the email address set forth below.
If you are a California resident and have an established business relationship with us, you may request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to:
We may work with third parties, such as network advertisers and ad exchanges that use tracking technologies on our Site in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the Internet and we may use third-party analytics service providers to evaluate and provide us and/or third-parties with information about the use of these ads on third-party sites and viewing of ads and of our content. Network advertisers are third-parties that display advertisements, which may be based on your activities (including past visits to our Site) across the Internet and mobile media (“Targeted Advertising”).
Targeted Advertising uses information collected on an individual's web browsing behavior on one website (such as the pages they have visited or the searches they have made) in order to target advertising to that individual on another website. Targeting called Cross Device Tracking can also take place across devices such as tablets, smartphones, laptops and smart televisions. Third parties collect this information by placing or accessing cookies or other tracking technologies in your browser when you visit this, or other, websites.
This enables us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Targeted Advertising from us on third-party sites, you can learn more about your ability to limit them below. Our third-party ad network and exchange providers, the advertisers and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third-party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.
Statements regarding our privacy practices do not apply to the methods for collecting information used by these third-parties or the use of the information that such third-parties collect. We make no representations regarding the policies or practices of third-party advertisers or advertising networks or exchanges or related third-parties.
While sites use a variety of companies to serve advertisements, you may wish to visit http://www.networkadvertising.org/optout_nonppii.asp , which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including the “opt-out” procedures of NAI members. You may also opt-out of receiving Targeted Advertising on participating sites and services by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices/.
Children Under 13
Our Services are not directed or marketed to children under the age of 13 and children under the age of 13 are not eligible to use our Services. We do not collect or maintain personal information from children we actually know are under the age of 13. If a child under 13 submits personal information to us and we learn that the personal information is the personal information of a child under 13, we will take steps to remove the personal information from our databases as soon as possible.
Users Outside of the United States
Last Updated: November 30, 2020